Delivery & Returns

DELIVERY

We now work with a new, carbon offset, shipping partner DPD so that we can offer next day delivery guaranteed, with a timeslot sent to you on the day.

UK Shipping
(Next working day delivery, if ordered before 11am)
  • Orders over £40 - Free
  • Orders under £40 - £3.99
  • Sample pack order - £1.99
EU / Europe
(4-5 working day delivery*)
  • Orders over £70 - Free
  • Orders under £70 - £8.99
  • Sample pack order - £2.99
USA / Canada / Australia
(6-7 working day delivery*)
  • Orders over £100 - Free
  • Orders under £100 - £9.99
  • Sample pack order - £4.99

We offer a 100% no risk money back guarantee.

Order with confidence. If our products do not meet your expectations, we can arrange a collection of the products within 30 days and will process a full refund.

Please email info@bodyme.co.uk with your order number and a brief reason why the products are not suitable.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be sealed, unused and unopened and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable):

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

To return your product, you should mail your product to: BodyMe Ltd, Unit 2 Rock Hill Estate, Keynsham, Bristol, BS31 1PF, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@bodyme.co.uk.

Sale items:

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bodyme.co.uk and send your item to: BodyMe Ltd, Unit 2 Rock Hill Estate, Keynsham, Bristol, BS31 1PF, United Kingdom.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.